HIMSS19 Gains Pointwest Digital Talent, Empathy, Innovation

Robert Ramos
February 8, 2019

Pointwest Technologies returns to HIMSS19. As one of the leading Filipino IT-BPM companies in the Philippines, Pointwest brings not only the latest in healthcare information management solutions, but that signature empathy and collaborative spirit of Filipinos.

The International ICT Awards Hall-of-Famer and ASEAN Business Awards Innovation winner comes as part of the Healthcare Information Management Association of the Philippines (HIMAP) contingent that will attend HIMSS19 at the Orange County Convention Center in Orlando, Florida, on February 11-15, 2019.

Pointwest also joins the rest of HIMAP for the Philippine HIMSS Business Forum on February 14, 5PM to 8PM, at the Cuba Libre, 9101 International Drive, Orlando. On Feb 15 and 16, Pointwest and the rest of HIMAP will hold site visits of various organizations in Florida.

Pointing out that there is a reason why the Philippines is the “Contact Center of the World”, Ms. Beng Coronel, Pointwest President and the sitting HIMAP President, said that the ability of Filipinos to communicate and be empathetic are among the key advantages the country has.

She adds that these are “two basic things you need to be able to talk well with a complainant you’re handling or (when) you’re crafting a digital solution for a consumer problem. Because you really have to see the side or perspective of the person you’re talking to.”

Ms. Coronel points out that this core trait of collaboration and being attentive to the needs of others allow Pointwest to also craft digital solutions that its clients and its clients’ customers actually need.

“Right from the start, it’s a collaborative effort with your clients and really finding out what’s the best solution (for your client),” Ms. Coronel said. “In the end, the outcomes that you get are real and valued solutions.”

Pointwest also comes to the 2019 HIMSS Global Conference and Exhibition with the latest innovative solutions and service offerings that are becoming cornerstones of the healthcare industry as we go into the second decade of the 21st century.

For Healthcare specific services, Pointwest offers Pharmacy Benefits Management, Billing and Claims Management, and Clinical Research Support. The company has extensive experience in these fields, including acting as the service provider for one of the biggest pharmacy benefits management companies in the United States.

For digital solutions, Pointwest offers Data Analytics (Data Engineering and Data Science), Robotic Process Automation (RPA), Application Modernization, Mobile and Kiosk Development, and Artificial Intelligence. Among the successful projects Pointwest has undertaken in these fields for healthcare companies include the development of a Healthpod system for a leading Philippine HMO provider and an extensive omni-channel solution for one of the top Philippine insurance providers.

We pride ourselves in being a partner through a company’s digital transformation journey and bringing value to organizations and their customers. Take advantage of the opportunity to have Pointwest representatives available for face-to-face discussion and consultation about our offerings. Interested parties can send an email to himss19@pointwest.com.ph to schedule a meeting.

“Innovation is just technology at work. Pairing empathy and the desire to bring value to people’s lives is true innovation; That’s what Pointwest brings to Healthcare and non-Healthcare organizations alike.”

— Beng Coronel, Pointwest and HIMAP President.