Pointwest BPM Celebrates 12 Years of Growth, Success
July 20, 2016
Who would have thought that after venturing into the Healthcare Business Process Management (BPM) space in 2004 with only five members that this business is now one of the largest business units in the company with over 300 people running client operations?
The BPM team provides services to the largest Pharmacy Benefit Management (PBM) firm listed in the Fortune 500 most admired companies in the United States.
Business Process Specialist/Coordinator, David P., said in an interview that the success of BPM depends on its ability to maintain relationships and obligations with their clients.
“We have a very good industry foundation, competitive employees and we value everything. We always value what matters,” he added.
Getting the Business Started (2004-2006)
It was in 2004 when the Philippines opened the opportunity and saw an influx of foreign investment in global sourcing service in the PBM industry. Led and directed by Pointwest leaders, the pilot team met the challenges and risks with their innate customer service awareness, clinical knowledge, and technological capabilities as man-investment.
The company strategized to combine the clinical knowledge-base of Registered Pharmacists (RPhs) and the technical know-how of Data Analysts to learn and thrive in the Pharmacy Benefit Management niche.
Industrializing the business (2006-2012)
The business unit reached 300 in employees by the end of 2012 despite economic fluctuations and political instability during 2008-2010.
Pointwest placed the IT in BPM as a practice toward an industrialized model. Technology solution and development, screen scraping, coding process automation, business analysis, business tool, and client installation were added to its services to achieve far higher levels of productivity.
During this period, the Company’s accomplishments were also recognized in the International ICT Awards as the “Best Mid-Sized Locally Owned BPM Company of the Year” at the e-Services Awards in 2008.
Digitizing the business (2013 onwards)
Pointwest accelerated the digitization of their business process. Given the dynamic landscape of the external market where clients now look beyond technology and expect their service providers to offer verticalized solutions or services, Pointwest embarked on a business transformation journey in 2013. Organizational structures were redesigned in 2014. Healthcare BPM also welcomed improvements on their competency framework in 2015.
Celebrating 12 Years of Growth, Success
BPO employees gathered together for market circle group photo during their summer outing in Batangas..
Pointwest BPM employees will be celebrating its anniversary next month to mark another milestone of growth and success. Celebrating 12 years of trust, 12 years of innovation, 12 years of dependable agility and envisioning to move more and more years of bigger and meaningful milestones.
Founded in 2003 by pioneers of the Philippine Global Sourcing industry, Pointwest creates value for its list of satisfied clients — including top Fortune 100 and local companies — with world-class IT and BPM services backed by international-standards methodologies and innovative practices.