• Transportation

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Overview

Navigating the Globalized World.

Transportation, in particular, owes much of its amazing growth to globalization. The downside is, whenever the globalized economy takes a beating, this industry is always the first to get hit.

The vast domains of the sky and water are made borderless by advances in technology. Boundaries are no longer limits; they are merely a test to see how far we can go. The challenge is daunting, but the rewards are great. Transportation, in particular, owes much of its amazing growth to globalization. The downside is, whenever the globalized economy takes a beating, the industry is always the first to get hit.

The stakes are high, and industry players continue to be assaulted with increasing oil prices, international quality mandates, and environmental issues. The rise of technology-driven but customer-centric services, while really an opportunity, is seen as another challenge to be dealt with. After all, how can we expect organizations to push for leading-edge innovation when their industry is being bombarded with obstacle after obstacle?

How Pointwest Adds Value to the Industry

The rise of technology-driven but customer-centric services, while really an opportunity, is seen as another challenge to be dealt with. After all, how can we expect organizations to push for leading-edge innovation when their industry is caught in the operational day-to-day?

To overcome industry challenges, organizations need to focus on three things: scaling up operations, shifting from general to personalized services, and satisfying the customer. While most companies have a firm grasp on these concepts, few are able and equipped to achieve them.

Customer satisfaction is especially important in air travel. Airline companies should reinvent themselves and deliver better service to engage, satisfy, and earn the loyalty of their now tech-savvy fliers.

Pointwest specializes in building applications that meet service delivery targets. Why service delivery? Because it drives customer satisfaction. Deliver what was promised, and the customers will be happy. This satisfaction translates to value added right to your bottom line. Our economical and customer-centric IT solutions can break down and address the critical issues of service delivery, ultimately shoring up operations and creating more business opportunities.

For a more in-depth approach to our services: Air Travel

All About Transportation...

Mishandled baggage is an ongoing problem in the airline industry. Finding solutions to this issue has become more of a need as more and more passengers are affected by lost and missing baggages.

Thought Leadership

In a knowledge-sharing forum, Arnold Candelaria, Program Manager for Data Management and Analytics, discusses the importance of properly managed data and utilizing Analytics in various industries, particularly the Airline industry.

Blog

Check out our 2017 airline forecasts on how the airline industry is taking on the challenges in enhancing their customer’s travel experience.

Pointwest Articles

Picking up from Page 1 of the Top 7 Airline Forecasts for 2017, we looked into how airlines can further improve customer experience – helping people with their simplest of challenges, understand them through profiling, and give them a way to have enhanced seemless travel experience from their flight up to when they reach their destinations and tours.

Pointwest Articles

A leading airline carrier from the United States of America* needed help in making sure that their passenger-facing channels abide by Air Carrier Access Act (ACAA) Accessibility Amendment.

Case Studies and Research

Making the websites more engaging and elevating web experiences are among a designer or a developer’s goals. Moreover, assuring that all users including people with disabilities have equal access to information and functionality should be one of those goals.

Pointwest Articles

Passengers who regularly travel recognize the struggles of airline companies in providing consistent and positive customer experience. To understand what passengers say about their services, airline companies have been trying to engage with passengers through social media.

Case Studies and Research