Latest Thinking


Top 7 Data Related Predictions for 2017 – Part 2 of 2

Continuing from Part 1 of our study on the Top 7 Data Predictions for 2017, we discuss how algorithm economies, and data for artificial intelligence, and mixed reality come into play this 2017, and how they can shape new and existing businesses.

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How Airlines Can Benefit from Properly Managed Data

In a knowledge-sharing forum, Arnold Candelaria, Program Manager for Data Management and Analytics, discusses the importance of properly managed data and utilizing Analytics in various industries, particularly the Airline industry.

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Pointwest Healthcare at ICH-GCP Training 2016

Eight Pharmacists from Pointwest Healthcare attends the Basic International Conference on Harmonisation – Good Clinical Practice (ICH-GCP) Training-Workshop 2016. The Philippine Clinical Research Professionals Inc. (PCRP) holds the conference on July 21 at the Quirino Memorial Medical Center, Quezon City.

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Pointwest at the 2016 PPha National Convention

Pointwest sends a contingent to attend the 2016 Philippine Pharmacists Association National Convention on May 25-28 at the Waterfront Hotel, Lahug, Cebu City.

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Success
Stories
Featured

Pointwest Creates a Fully-Digital Self-Service Member Enrollment Tool for Maxicare

  

MANILA, PHILIPPINES – Information and Communications Technology (ICT) giant Pointwest has fully modernized top Health Maintenance Organization Maxicare’s online services with a fully digital, self-enrollment system that increases the Full-Time Equivalent efficiency.

The new system has fully automated features that will benefit both the client members as well as the Maxicare staff. 

  • Automation for the client member: 
    • Completion of paper forms
    • Visibility of Computation for total premium and co-sharing
  • Automation for the Maxicare Staff:
    • Encoding
    • Individual processing and batch processing of submission
    • Submission and eligibility validation
  • Digital Transformation
    • Digitization of paper forms
    • Verification of contact information
    • Process optimization of dependent submission 
  •  Market Awareness
    • This digital enrolment is now also being offered by the Maxicare team as an addition to Maxicare’s value proposition

Member Enrollment was designed and built with multiple corporate clients in mind, hence, a highly configurable application that gives Maxicare the ability to deploy the system to their client members. Pointwest delivered the first two releases of the tool in just 2-3 months each, in order to match Maxicare’s time-to-market and go-live goals.

A total of three accounts with the equivalent of 93,904 employee headcount were transitioned to the enrollment tool as of January 2021, more than 81,050 principal members were successfully submitted using the new system with an additional 80,692 dependent records renewed/enrolled. This led to a 31.40% reduction of support tickets received by their internal team.

Efficiency and ease of use of services are key in creating a seamless member experience for client members and their enrollees. In this ongoing pandemic, paper-based documentation and face-to-face engagement slows down the process of enrollment and other detail changes and puts more people at risk of infection. 

Maxicare is an industry pioneer in the field of Health Maintenance Organizations (HMO). The company currently services over 1.5 million members and is affiliated with over 2000 hospitals and a growing number of primary and customer care centers nationwide. The primary vision of the company is to deliver a better healthcare system by providing its members with the ease of use of its services. 

 Personally, I enjoy working with the Pointwest team as the projects are highly collaborative and their recommendations usually produce such a great result.”  Angela Ramos, Maxicare’s Manager for Data Design & Management commented on the smooth collaboration 

In recognition of the contributions of this initiative, the Member Enrollment Tool project won first prize in the Project Achievement Rewards and Recognition of the Equicom Group of Companies. This initiative with Maxicare has been a partnership built on a shared vision of growth and modernization. 

Joaquin Arambulo, President & CEO of Pointwest said of this collaboration: Taking your customer’s perspective leads to superior customer service and can differentiate you in the marketplace.  But you need to design the right offerings in the first place, and execute on them flawlessly. I believe that the joint Maxicare and Pointwest Team has achieved this.  Congratulations on the launch of Member Enrollment Tool!”

 

About Pointwest

Founded in 2003, Pointwest engages, empowers, and enables businesses by providing best-in-class digital transformation, information technology, and business process management services. We work with clients around the world –  Global 2000, Asian conglomerates, governments, and leading start-ups and SMBs in the financial services, insurance, healthcare, telecommunications, retail, and other industries.

Pointwest’s customer-centric offerings are developed, implemented, and supported by our global operations delivery centers in the Philippines and the United States. Our digital solutions include Intelligent OCR, Robotics Process Automation, Artificial Intelligence, Machine Learning, Hyper-automation, Application Development, Support & Maintenance, Test Automation, and Consulting.

 

For inquiries, contact us at ask@pointwest.com.ph

+632 8814 1100 (Trunkline) +1 (888) 210-9078 (US Toll-Free)

 

 

Skriba: How Using Artificial Intelligence Can Help Perform Everyday Tasks

The rush to adapt to the Next Normal was one of the biggest challenges that confronted the business world as early as the initial outbreak of the Covid19 global pandemic. The Black Swan ushered a new age of innovation as it forced companies to pivot how to get their work done.   Skriba, the smart […]

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Artificial Intelligence for Human Resources: Artificial Intelligence for Human Resource Processes

In the latest installment of Pointwest Story of Success, read how Artificial Intelligence reduced the workload for Human Resource processes.

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Latest
News
Featured

Pointwest Names Industry Leader, Rey Untal, as new President and CEO

Pointwest is proud to announce and welcome Rey Untal as our new President and CEO.

Rey Untal, new Pointwest President and CEO

 

Prior to joining Pointwest, and in the last four and a half years with the IT & Business Process Association of the Philippines (IBPAP), Rey has served as the voice of the sector, and is one of the strongest advocates of the Philippine IT-BPM industry.

Rey brings with him over 30 years of experience in IT consulting and outsourcing, most notably close to two decades with Accenture, as well as key roles in renowned firms like Nestle, Cargill, and ICTSI. His experience and varied expertise also previously led him to a three-year expatriate assignment in Australia and Singapore.

We look forward to Rey’s leadership and vision on digital transformation, expansion of the company’s local and international footprint, and adaptation to rapidly changing business models and customer needs.

These are very exciting and promising times for Pointwest as we look ahead to a reimagined future with Rey at the helm. His deep understanding and vast network in the industry, including his perspective on the global marketplace, will enable him to steer Pointwest towards greater heights and continue to uplift the Filipino talent in the global IT-BPM landscape.

 

 

For inquiries, contact:  Vladimir Manuel  via  ask@pointwest.com.ph

Contact:+632 8814 1100 (Trunkline) +1 (888) 210-9078 (US Toll-Free)

Culture and Nation-Building: Industry Perspectives on Gender Equality

In celebration of Leader’s Month, The IT and Business Process Association of the Philippines (IBPAP) held a webinar on March 21, 2022, titled “Gender Equality Today for a Sustainable Tomorrow”. The webinar featured prominent women in the IT-BPM and creative industries with Pointwest’s Senior Advisor and Board Director, Ma. Cristina “Beng” Coronel as a fireside […]

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The Philippines, a Top-Tier Destination for IT-BPO Services

The Information Technology-Business Process Outsourcing (IT-BPO) industry in the Philippines has been one of the most dynamic and fastest-growing sectors in the country since 1997. The country attracted a lot of foreign companies and investors in the sub-sectors of knowledge process outsourcing and back offices, call centers, software development, medical transcription, engineering design, game development, […]

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