7 Industry Trends Shaping the Future of Pharmacovigilance – Part 1 of 2
Pharmacovigilance, defined by the World Health Organization (WHO) as ‘the science and activities relating to the detection, assessment, understanding and prevention of adverse effects of drugs’, is one of the fastest growing industries in the field of life sciences.
Top 7 Data Related Predictions for 2017 – Part 2 of 2
Continuing from Part 1 of our study on the Top 7 Data Predictions for 2017, we discuss how algorithm economies, and data for artificial intelligence, and mixed reality come into play this 2017, and how they can shape new and existing businesses.
How Airlines Can Benefit from Properly Managed Data
In a knowledge-sharing forum, Arnold Candelaria, Program Manager for Data Management and Analytics, discusses the importance of properly managed data and utilizing Analytics in various industries, particularly the Airline industry.
Eight Pharmacists from Pointwest Healthcare attends the Basic International Conference on Harmonisation – Good Clinical Practice (ICH-GCP) Training-Workshop 2016. The Philippine Clinical Research Professionals Inc. (PCRP) holds the conference on July 21 at the Quirino Memorial Medical Center, Quezon City.
MANILA, PHILIPPINES – Pioneer Philippine IT-BPM company Pointwest has fully modernized top Health Maintenance Organization Maxicare’s online services with a fully digital, self-enrollment system that increases the Full-Time Equivalent efficiency.
The new system has fully automated features that will benefit both the client members as well as the Maxicare staff.
Automation for the client member:
Completion of paper forms
Visibility of Computation for total premium and co-sharing
Automation for the Maxicare Staff:
Individual processing and batch processing of submission
Submission and eligibility validation
Digitization of paper forms
Verification of contact information
Process optimization of dependent submission
This digital enrolment is now also being offered by the Maxicare team as an addition to Maxicare’s value proposition
Member Enrollment was designed and built with multiple corporate clients in mind, hence, a highly configurable application that gives Maxicare the ability to deploy the system to their client members. Pointwest delivered the first two releases of the tool in just 2-3 months each, in order to match Maxicare’s time-to-market and go-live goals.
To ensure scalability, security, and reliability, different AWS Cloud services were used, including EC2, Load Balancers, RDS, S3, SES, and Code Commit, all to develop the highly configurable application that delivered the releases quickly.
A total of three accounts with the equivalent of 93,904 employee headcount were transitioned to the enrollment tool as of January 2021, more than 81,050 principal members were successfully submitted using the new system with an additional 80,692 dependent records renewed/enrolled. This led to a 31.40% reduction of support tickets received by their internal team.
Efficiency and ease of use of services are key in creating a seamless member experience for client members and their enrollees. In this ongoing pandemic, paper-based documentation and face-to-face engagement slows down the process of enrollment and other detail changes and puts more people at risk of infection.
Maxicare is an industry pioneer in the field of Health Maintenance Organizations (HMO). The company currently services over 1.5 million members and is affiliated with over 2000 hospitals and a growing number of primary and customer care centers nationwide. The primary vision of the company is to deliver a better healthcare system by providing its members with the ease of use of its services.
“Personally, I enjoy working with the Pointwest team as the projects are highly collaborative and their recommendations usually produce such a great result.” Angela Ramos, Maxicare’s Manager for Data Design & Management commented on the smooth collaboration
In recognition of the contributions of this initiative, the Member Enrollment Tool project won first prize in the Project Achievement Rewards and Recognition of the Equicom Group of Companies. This initiative with Maxicare has been a partnership built on a shared vision of growth and modernization.
Joaquin Arambulo, President & CEO of Pointwest said of this collaboration: “Taking your customer’s perspective leads to superior customer service and can differentiate you in the marketplace. But you need to design the right offerings in the first place, and execute on them flawlessly. I believe that the joint Maxicare and Pointwest Team has achieved this. Congratulations on the launch of Member Enrollment Tool!”
Founded in 2003, Pointwest engages, empowers, and enables businesses by providing best-in-class digital transformation, information technology, and business process management services. We work with clients around the world – Global 2000, Asian conglomerates, governments, and leading start-ups and SMBs in the financial services, insurance, healthcare, telecommunications, retail, and other industries.
Pointwest’s customer-centric offerings are developed, implemented, and supported by our global operations delivery centers in the Philippines and the United States. Our digital solutions include Intelligent OCR, Robotics Process Automation, Artificial Intelligence, Machine Learning, Hyper-automation, Application Development, Support & Maintenance, Test Automation, and Consulting.
Pointwest, with AWS, Implemented EDC’s Machine Learning Modernization Framework
Energy Development Corporation (EDC) is a generation company that has been pioneering sustainability with clean, renewable, reliable, and affordable energy through geothermal sources. As an early adopter of Cloud technology, it aims to use digital technologies such as Cloud and Machine Learning (ML) best practices to ensure easy use of ML models. One use case […]
Skriba: How Using Artificial Intelligence Can Help Perform Everyday Tasks
The rush to adapt to the Next Normal was one of the biggest challenges that confronted the business world as early as the initial outbreak of the Covid19 global pandemic. The Black Swan ushered a new age of innovation as it forced companies to pivot how to get their work done. Skriba, the smart […]
Pointwest is proud to announce and welcome Rey Untal as our new President and CEO.
Rey Untal, new Pointwest President and CEO
Prior to joining Pointwest, and in the last four and a half years with the IT & Business Process Association of the Philippines (IBPAP), Rey has served as the voice of the sector, and is one of the strongest advocates of the Philippine IT-BPM industry.
Rey brings with him over 30 years of experience in IT consulting and outsourcing, most notably close to two decades with Accenture, as well as key roles in renowned firms like Nestle, Cargill, and ICTSI. His experience and varied expertise also previously led him to a three-year expatriate assignment in Australia and Singapore.
We look forward to Rey’s leadership and vision on digital transformation, expansion of the company’s local and international footprint, and adaptation to rapidly changing business models and customer needs.
These are very exciting and promising times for Pointwest as we look ahead to a reimagined future with Rey at the helm. His deep understanding and vast network in the industry, including his perspective on the global marketplace, will enable him to steer Pointwest towards greater heights and continue to uplift the Filipino talent in the global IT-BPM landscape.
Pointwest Innovations Corporation Recognized as SEA Breakthrough Partner in Tricentis Partner Awards 2022
MANILA, PHILIPPINES – December, 5, 2022 – Pointwest, a wholly Filipino-owned IT-BPM company, is pleased to announce it has been named the SEA Breakthrough Partner in the Tricentis Partner Awards 2022. The annual Tricentis Partner Awards 2022 honors and showcases Tricentis partner success stories focused on bringing continuous testing solutions leveraging the power of leading […]
AWS, Pointwest, and UiPath Let You Harness the Power of RPA in the Cloud
For the first time, Amazon Web Services (AWS), Pointwest, and UiPath came together for a hybrid event that can help modernize and transform numerous processes in various industries. Titled “Unlock the Power of Automation in the Cloud: Revolutionize Your Employee Onboarding with AWS and UiPath”, the event was held at the AWS Philippines office in […]