In Times of Digital Transformation – Imagineer a Technovolution
Pointwest recently celebrated its Foundation Day anniversary. It’s been fourteen exciting and enriching years, and the company extends its sincerest appreciation and thanks to its longtime employees, partners, and clients for their continued support. At the same time, Pointwest takes a moment to ponder how it’s been, and how it can continue to positively shape the customer experience.
Looking into Q4 2017 Trends for the Logistics Industry
With technology disrupting many of today’s industries, logistics is one sector that is not immune to these forces. The rise of customer expectations and rapid digitization has caused the industry to undergo major transformations.
“If the product isn’t on Social Media, then I don’t want to have anything to do with it.” Does this sound familiar? This is a statement most often heard from the buying public nowadays. Although, the question still begs for an answer: “Does Social Media affect the bottomline?”
Should Customer Experience Matter to Budget Airlines?
With budget airlines having very cost-sensitive business models, many have asked how LCCs are handling their customers’ experience and expectations. And, how they can improve on them without affecting their bottomline.
Pointwest supported an international manufacturing company’s IT group in their data warehousing initiative by providing a full suite of data engineering services ranging from data modeling, ETL development, ETL testing, database administration, and reports development.
Development of a Customer Journey Dashboard for a Taiwan Commercial Bank
Pointwest created a unified CRM tool for one of the largest commercial banks in Taiwan that consolidates and centralizes customer service data coming from different data sources and systems. The dashboard is designed to be easy-to-use and the related information is easily accessible to their agents, which aims to provide customer-specific services efficiently.
Data Visualization of Migrants for an International Intergovernmental Organization
In order to better serve migrants, Pointwest helped an international intergovernmental organization, which promotes the humane and orderly handling of migration, in generating accurate and concise migrant condition data visualizations.
Pointwest, the country’s largest fully-Filipino digital IT innovation firm, brought the latest in global digital solutions to the many disruptions in human capital management when it attended the IBPAP HR Summit last September 10-11, 2018 at the Marriott Grand Ballroom, Marriott Manila.
Artificial Intelligence Product Showcase – A Pointwest Bootcamp Activity
Artificial Intelligence and Machine Learning (AI/ML) bootcamp trainees presented their products during Pointwest’s first ever AI/ML product showcase activity on Thursday, February 28, 2019 at Rockwell Business Center, Ortigas, Pasig City.
Digitizing Events Reimagined: Pointwest Relaunches EESY Application with New Features
Pointwest, a fully-Filipino IT company in the Philippines, relaunches the EESY (Events Engagement Suite for You) solution in a beta version on March 04, 2019. The update focuses on real-time data analytics and customizability.