Latest Thinking

7 Chatbots to Enhance Real-Time Customer Experience for Banking (Part 1)

With eDigital’s Customer Service Benchmark survey showing that 73% of respondents being highly satisfied across various customer service channels, how can you turn a blind eye to the benefits of chatbots?

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7 Chatbots to Enhance Real-Time Customer Experience for Banking (Part 2)

We continue the series with 3 more chatbots along with our conclusion of how chatbots can prove to be beneficial to both banks, their customers, or even the un-banked.

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Banks Get Head Start through Test Automation

To enable clients to get a head start with test automation, Pointwest offers enterprises a period of due diligence when it consults with clients to learn about the organization’s processes, current technology, and most importantly, culture and aspirations.

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The Glaring Business Value of Automated Testing for Banks

Often with numerous integration points to other systems and solutions, the effort to introduce changes to banks’ legacy enterprise systems can be optimized using automated testing and Continuous Integration and Delivery (CI/CD).

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In Japan: The Rising Need for Data and Analysts

By working together, Japanese and partners like Pointwest can make sense of the large data sets and provide quality data-driven analysis and advice to companies in Japan.

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Concerted Data Engineering Services for a US-Based International Manufacturing Company

Pointwest supported an international manufacturing company’s IT group in their data warehousing initiative by providing a full suite of data engineering services ranging from data modeling, ETL development, ETL testing, database administration, and reports development.

Artificial Intelligence for Human Resources: Artificial Intelligence for Human Resource Processes

In the latest installment of Pointwest Story of Success, read how Artificial Intelligence reduced the workload for Human Resource processes.

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RPA for Telecommunications: Fast and Accurate Processes: RPA for a Telecommunications Company

Read how a telecommunications company accomplished processes faster and more accurately with the help of Pointwest’s RPA service.

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Contact Numbers Update: Announcement on Pointwest’s Updated Contact Numbers


In compliance with the directive of the National Telecommunications Commission (NTC), Pointwest’s landline contact numbers will transition to the 8-digit format.

This will be effective starting October 6, 2019.

The updated numbers are as follows:

(+632) 8814-1100

(+632) 7917-1100

Document Digitization AI Solution: Pointwest Launches Document Digitization Platform Skriba

Pointwest officially launches Document Digitization Platform Skriba last October 24, 2019, at the Amazon Web Services (AWS) Office in BGC.

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Digital Healthcare Lunch Forum: Pointwest and AWS Re-envision Digital Healthcare

Pointwest and AWS conducted a lunch forum “Re-envisioning Digital Healthcare” held on Wednesday, October 16, 2019, at The Bellevue Manila, Northgate Ave, Alabang, Muntinlupa, Metro Manila.

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