Artificial Intelligence for Human Resources: Artificial Intelligence for Human Resource Processes

Kat Dacusin
October 2, 2019

Human Resource departments receive tons of documents from job applicants and other sources. Sometimes, the manpower available can’t match the volume of work which is required to be accomplished, especially on peak hiring seasons. In this case, technological solutions may help teams step up to the challenge while boosting efficiency and enhancing accuracy.

Here is where Artificial Intelligence can enter the picture. Artificial Intelligence is the development of systems designed to perform tasks that usually require human intelligence. Artificial Intelligence can be applied across industries such as Banking and Finance, Healthcare, Public Sector, and others.

The Problem

The client’s Human Resources department required job applicants to answer a questionnaire. The client receives up to 55,000 responses a month. The Human Resources team has to validate these responses one by one. There are times that manual effort can’t keep up to the demand, resulting in massive backlogs.

The Solution? Artificial Intelligence.

Pointwest formulated an Artificial Intelligence system with a logic that evaluates and tags responses as “good” or “bad”. The bulk of the response evaluation is now done by the Artificial Intelligence system. Only responses tagged as “bad” would need to be manually validated by the HR team.

The Benefits

Thanks to the AI system, the Human Resource’s workload is reduced by approximately 95%.

Due to this, the clients experienced tremendous benefits, such as:

  • Enhanced accuracy
  • Increased efficiency  
  • Lowered operational cost

Artificial Intelligence can work on its own and can bring in even more possibilities with Robotic Process Automation.

Empower your systems through Artificial Intelligence. Contact us today for a free consultation.

About Pointwest

Founded in 2003 by pioneers of the Philippine Global Sourcing industry, Pointwest creates value for its list of satisfied clients — including top Fortune 100 and local companies — with world-class digital innovation and IT modernization services backed by international-standard methodologies, and innovative practices. 

Our digital solutions include Test Automation, Robotic Process Automation, Data Engineering, Cybersecurity, Consulting, and Application Development. We have served industries such as Banking and Finance, Healthcare, Transportation and Logistics, Public Sector, Retail, and Supply Chain.

For inquiries, contact us:

+632 814 1100 (Trunkline)

+1 (888) 210-9078 (US Toll-Free)