RPA for Telecommunications: Fast and Accurate Processes: RPA for a Telecommunications Company

Kat Dacusin
September 4, 2019

In the Philippines, RPA or Robotic Process Automation is a viable solution especially for companies with repetitive and voluminous processes. RPA can bring plenty of business benefits such as faster task completion, improved accuracy, and lessened man hours.

In our latest installment of Pointwest Stories of Success, read how a telecommunications company accomplished processes faster and more accurately with the help of Pointwest’s RPA service.

The Problem

Enormous backlogs negatively impact customer satisfaction and revenues. The client needed to clear their backlogs and prevent additional backlogs from piling up. They realized that their tedious manual processes added to these backlogs.

The Solution? Robotic Process Automation.

Pointwest identified and validated processes which were appropriate for automation.

The team then automated critical processes.

These processes were also tested and monitored to ensure consistency and correctness.

The Benefits

Due to RPA, software robots now handle revenue and customer processes, producing output faster and with higher accuracy. Manual effort is also reduced.

Voluminous tasks which took HOURS before now only takes MINUTES to accomplish.

The client experienced other benefits such as:

  • Boosted customer satisfaction
  • Enhanced efficiency
  • Improved resource productivity


RPA is beneficial not just for telecommunications, but for other industries such as banking and finance, healthcare, supply chain, transportation, and other industries as well.

Let software robots help you achieve your business goals. Automate your systems now. Contact us today for a free consultation.


Learn more about our Robotic Process Automation service here.

About Pointwest

Founded in 2003 by pioneers of the Philippine Global Sourcing industry, Pointwest creates value for its list of satisfied clients — including top Fortune 100 and local companies — with world-class digital innovation and IT modernization services backed by international-standard methodologies, and innovative practices. 

Our digital solutions include Test Automation, Robotic Process Automation, Data Engineering, Cybersecurity, Consulting, and Application Development. We have served industries such as Banking and Finance, Healthcare, Transportation and Logistics, Public Sector, Retail, and Supply Chain.

For inquiries, contact us

+632 814 1100 (Trunkline)

+1 (888) 210-9078 (US Toll-Free)