Give your Customers
a Connected Digital Experience
throughout their Travel.

In the Fourth Industrial Revolution, the scope of transportation technology encompasses not only their experience during their travel. A connected traveler experience assures your customers that they can interact with your businesses throughout their journey and through various channels available – mobile, website, kiosks, email, SMS, chat, and more. Make your services available to your travelers in the right way and at the right time.

Success Stories

See how we’ve helped our clients
across different industries.

Concerted Data Engineering Services for a US-Based International Manufacturing Company

Pointwest supported an international manufacturing company’s IT group in their data warehousing initiative by providing a full suite of data engineering services ranging from data modeling, ETL development, ETL testing, database administration, and reports development.

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Development of a Customer Journey Dashboard for a Taiwan Commercial Bank

Pointwest created a unified CRM tool for one of the largest commercial banks in Taiwan that consolidates and centralizes customer service data coming from different data sources and systems. The dashboard is designed to be easy-to-use and the related information is easily accessible to their agents, which aims to provide customer-specific services efficiently.

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Data Visualization of Migrants for an International Intergovernmental Organization

In order to better serve migrants, Pointwest helped an international intergovernmental organization, which promotes the humane and orderly handling of migration, in generating accurate and concise migrant condition data visualizations.

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Our Solutions and Services

Innovative and Quality Solutions
and Services for Airlines

Leveraging over 15 years of experience in the transportation industry, we deliver solutions and services crafted for airline operational excellence and a connected travel experience.

Omni-Channel Application
Development and Management

Through a solution delivery mindset, we can continuously develop your applications seamlessly across various channels and devices. Deliver solutions for your travelers and provide them with a connected travel experience for all the pre-flight and on-flight applications that they may need.

  • Passenger Check-In Channels Development
  • Passenger Self-Service Channels Development
  • Itinerary Management Mobile/Web Development

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e-Commerce Application
Development and Management

Through a solution delivery mindset, we can continuously develop and maintain your e-commerce applications seamlessly across various channels and devices. Deliver solutions for your travelers and provide them with means to transact, book, and avail of your services and products.

  • Passenger Cart Management Development
  • Passenger Post-Booking Features Development
  • Passenger Trip Management Development
  • Passenger Seat Management Development
  • Special Services Request Management and Integration

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Ground Operations Application
Development and Management

Gate, Ramp and Personnel management are key operational aspects to keeping an airline business running smoothly. Information needs to be disseminated swiftly and accurately, and tasks need to be assigned efficiently to avoid delays. We leverage on our domain knowledge and experience to deliver related applications to any transportation enterprise.

  • Gate Management
  • Flight and Ramp Management
  • Real-Time Staff Management
  • Operations Reporting

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Baggage Operations Digital Transformation

Pointwest understands the implications of IATA Resolution 753 and values the airlines’ needs to enhance their Baggage Handling services for their customers. We deliver innovation by utilizing the latest in IoT technology to help airlines and travelers manage their baggage throughout their journey.

  • Baggage RFID Implementation
  • Baggage Scanning and Loading Monitor
  • Baggage Sorting
  • Baggage-Passenger Matching and Alerts
  • Baggage Tracking, Recovery, and Auditing

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Website Accessibility
Assessment and Resolution

We value people’s experience in using airline solutions. By making websites and solutions accessible to people with different needs, we empower transportation businesses to make their services more available to a wider market while also abiding by industry-requirement accessibility standards like the Air Carrier Access Act (ACAA) Accessibility Amendment.

  • WCAG 2.0 Level A Compliance Implementation
  • WCAG 2.0 Level AA Compliance Implementation
  • Accessibility Testing and Assessment

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Insights

Get updated with our News and
latest insights.

Pointwest Enables HIMAP Members with Analytics, AI, and RPA

As the year ends, businesses strive to prepare their organizations for the challenges of meeting targets for the next period. With markets having been disrupted by technology, business leaders turn to experts for a better understanding on how these advancements can make their companies thrive. On December 6, 2018, HIMAP hosts innovation enablement sessions for its member companies empowered by Pointwest and its technology partners.

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Pointwest talks about Disruptive Smart Technologies and Business Models, Softcon 2018

Artificial Intelligence and new Business Models for the Tech Sector are among the talk points that Pointwest brings to Softcon 2018.

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Evaluating Artificial Intelligence (AI) Systems

Artificial Intelligence evaluation allows for these AI systems to gain widespread acceptance and unlock their true potential.

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Twelve Freedoms Granted by Modern Technology

Freedom through technology is all about making people free from tedious chores, but knowing what tech is available out there is half the battle.

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Got a project in mind?

Let’s talk about it.

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