Give your Customers
a Connected Digital Experience
throughout their Travel.

In the Fourth Industrial Revolution, the scope of transportation technology encompasses not only their experience during their travel. A connected traveler experience assures your customers that they can interact with your businesses throughout their journey and through various channels available – mobile, website, kiosks, email, SMS, chat, and more. Make your services available to your travelers in the right way and at the right time.

Success Stories

See how we’ve helped our clients
across different industries.

Artificial Intelligence for Human Resources: Artificial Intelligence for Human Resource Processes

In the latest installment of Pointwest Story of Success, read how Artificial Intelligence reduced the workload for Human Resource processes.

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RPA for Telecommunications: Fast and Accurate Processes: RPA for a Telecommunications Company

Read how a telecommunications company accomplished processes faster and more accurately with the help of Pointwest’s RPA service.

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Performance Testing for Brokerage Firms: Quality Beyond Compliance: Performance Testing for a Brokerage Firm

Pointwest helped a brokerage firm comply to standards of a critical regulating body through performance testing for their app.

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Read more success stories

Our Solutions and Services

Innovative and Quality Solutions
and Services for Airlines

Leveraging over 15 years of experience in the transportation industry, we deliver solutions and services crafted for airline operational excellence and a connected travel experience.

Omni-Channel Application
Development and Management

Through a solution delivery mindset, we can continuously develop your applications seamlessly across various channels and devices. Deliver solutions for your travelers and provide them with a connected travel experience for all the pre-flight and on-flight applications that they may need.

  • Passenger Check-In Channels Development
  • Passenger Self-Service Channels Development
  • Itinerary Management Mobile/Web Development

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e-Commerce Application
Development and Management

Through a solution delivery mindset, we can continuously develop and maintain your e-commerce applications seamlessly across various channels and devices. Deliver solutions for your travelers and provide them with means to transact, book, and avail of your services and products.

  • Passenger Cart Management Development
  • Passenger Post-Booking Features Development
  • Passenger Trip Management Development
  • Passenger Seat Management Development
  • Special Services Request Management and Integration

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Ground Operations Application
Development and Management

Gate, Ramp and Personnel management are key operational aspects to keeping an airline business running smoothly. Information needs to be disseminated swiftly and accurately, and tasks need to be assigned efficiently to avoid delays. We leverage on our domain knowledge and experience to deliver related applications to any transportation enterprise.

  • Gate Management
  • Flight and Ramp Management
  • Real-Time Staff Management
  • Operations Reporting

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Baggage Operations Digital Transformation

Pointwest understands the implications of IATA Resolution 753 and values the airlines’ needs to enhance their Baggage Handling services for their customers. We deliver innovation by utilizing the latest in IoT technology to help airlines and travelers manage their baggage throughout their journey.

  • Baggage RFID Implementation
  • Baggage Scanning and Loading Monitor
  • Baggage Sorting
  • Baggage-Passenger Matching and Alerts
  • Baggage Tracking, Recovery, and Auditing

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Website Accessibility
Assessment and Resolution

We value people’s experience in using airline solutions. By making websites and solutions accessible to people with different needs, we empower transportation businesses to make their services more available to a wider market while also abiding by industry-requirement accessibility standards like the Air Carrier Access Act (ACAA) Accessibility Amendment.

  • WCAG 2.0 Level A Compliance Implementation
  • WCAG 2.0 Level AA Compliance Implementation
  • Accessibility Testing and Assessment

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Insights

Get updated with our News and
latest insights.

Digital Healthcare Lunch Forum: Pointwest and AWS Re-envision Digital Healthcare

Pointwest and AWS conducted a lunch forum “Re-envisioning Digital Healthcare” held on Wednesday, October 16, 2019, at The Bellevue Manila, Northgate Ave, Alabang, Muntinlupa, Metro Manila.

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Pointwest x Creatio: Elevating Digital Customer Experience – Event Materials

Click here to download the speakers’ presentation materials for “Elevating Digital Customer Experience” by Pointwest and Creatio!

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How the Pointwest UX Team Curates User Experience: The Pointwest UX Design Process

Want to learn more about the Pointwest UX Design Process? Click here!

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Benefits of Vulnerability Management: Why Your Company Needs Vulnerability Management

How do you know if your company needs vulnerability management? Click here to learn more about it!

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Got a project in mind?

Let’s talk about it.

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