Culture and Nation-Building: Industry Perspectives on Gender Equality
In celebration of Leader’s Month, The IT and Business Process Association of the Philippines (IBPAP) held a webinar on March 21, 2022, titled “Gender Equality Today for a Sustainable Tomorrow”. The webinar featured prominent women in the IT-BPM and creative industries with Pointwest’s Senior Advisor and Board Director, Ma. Cristina “Beng” Coronel as a fireside […]
The Philippines, a Top-Tier Destination for IT-BPO Services
The Information Technology-Business Process Outsourcing (IT-BPO) industry in the Philippines has been one of the most dynamic and fastest-growing sectors in the country since 1997. The country attracted a lot of foreign companies and investors in the sub-sectors of knowledge process outsourcing and back offices, call centers, software development, medical transcription, engineering design, game development, […]
The HIMSS Global Health Conference & Exhibition 2022 was held last March 14-18 at the Orange County Convention Center in Orlando, Florida. This healthcare banner event is where various professionals from all industries of the global healthcare system meet — CIOs and senior executives, providers, information and technology professionals, government officials, innovators, consultants, market suppliers, […]
Pointwest joined HIMSCON PH 2021 with the theme, Challenging the Changing Times From Resiliency to Excellence, held on November 10, 11, and 12. Organized by the Healthcare Information Management Association of the Philippines (HIMAP) and co-presented by the Department of Information and Communications Technology (DICT) of the Philippines, this year’s conference highlighted the dynamic play […]
Pointwest Names Industry Leader, Rey Untal, as new President and CEO
Pointwest is proud to announce and welcome Rey Untal as our new President and CEO. Rey Untal, new Pointwest President and CEO Prior to joining Pointwest, and in the last four and a half years with the IT & Business Process Association of the Philippines (IBPAP), Rey has served as the voice of the […]
MANILA, PHILIPPINES – Information and Communications Technology (ICT) giant Pointwest has fully modernized top Health Maintenance Organization Maxicare’s online services with a fully digital, self-enrollment system that increases the Full-Time Equivalent efficiency.
The new system has fully automated features that will benefit both the client members as well as the Maxicare staff.
Automation for the client member:
Completion of paper forms
Visibility of Computation for total premium and co-sharing
Automation for the Maxicare Staff:
Individual processing and batch processing of submission
Submission and eligibility validation
Digitization of paper forms
Verification of contact information
Process optimization of dependent submission
This digital enrolment is now also being offered by the Maxicare team as an addition to Maxicare’s value proposition
Member Enrollment was designed and built with multiple corporate clients in mind, hence, a highly configurable application that gives Maxicare the ability to deploy the system to their client members. Pointwest delivered the first two releases of the tool in just 2-3 months each, in order to match Maxicare’s time-to-market and go-live goals.
A total of three accounts with the equivalent of 93,904 employee headcount were transitioned to the enrollment tool as of January 2021, more than 81,050 principal members were successfully submitted using the new system with an additional 80,692 dependent records renewed/enrolled. This led to a 31.40% reduction of support tickets received by their internal team.
Efficiency and ease of use of services are key in creating a seamless member experience for client members and their enrollees. In this ongoing pandemic, paper-based documentation and face-to-face engagement slows down the process of enrollment and other detail changes and puts more people at risk of infection.
Maxicare is an industry pioneer in the field of Health Maintenance Organizations (HMO). The company currently services over 1.5 million members and is affiliated with over 2000 hospitals and a growing number of primary and customer care centers nationwide. The primary vision of the company is to deliver a better healthcare system by providing its members with the ease of use of its services.
“Personally, I enjoy working with the Pointwest team as the projects are highly collaborative and their recommendations usually produce such a great result.” Angela Ramos, Maxicare’s Manager for Data Design & Management commented on the smooth collaboration
In recognition of the contributions of this initiative, the Member Enrollment Tool project won first prize in the Project Achievement Rewards and Recognition of the Equicom Group of Companies. This initiative with Maxicare has been a partnership built on a shared vision of growth and modernization.
Joaquin Arambulo, President & CEO of Pointwest said of this collaboration: “Taking your customer’s perspective leads to superior customer service and can differentiate you in the marketplace. But you need to design the right offerings in the first place, and execute on them flawlessly. I believe that the joint Maxicare and Pointwest Team has achieved this. Congratulations on the launch of Member Enrollment Tool!”
Founded in 2003, Pointwest engages, empowers, and enables businesses by providing best-in-class digital transformation, information technology, and business process management services. We work with clients around the world – Global 2000, Asian conglomerates, governments, and leading start-ups and SMBs in the financial services, insurance, healthcare, telecommunications, retail, and other industries.
Pointwest’s customer-centric offerings are developed, implemented, and supported by our global operations delivery centers in the Philippines and the United States. Our digital solutions include Intelligent OCR, Robotics Process Automation, Artificial Intelligence, Machine Learning, Hyper-automation, Application Development, Support & Maintenance, Test Automation, and Consulting.
Skriba: How Using Artificial Intelligence Can Help Perform Everyday Tasks
The rush to adapt to the Next Normal was one of the biggest challenges that confronted the business world as early as the initial outbreak of the Covid19 global pandemic. The Black Swan ushered a new age of innovation as it forced companies to pivot how to get their work done. Skriba, the smart […]
When a tree is uprooted, its roots often break. Some think uprooted trees can simply be replanted, but that’s not the case. When the roots break, the tree finds it difficult to absorb nutrients and water from the soil. Also, as the roots anchor the weight of the tree’s trunk and branches, a tree with broken roots may not be able to stand upright. And if the tree’s replanted in a new place, it’s not certain whether it can adapt to its new environment.
How the Pointwest UX Team Curates User Experience: The Pointwest UX Design Process
Want to learn more about the Pointwest UX Design Process? Click here!