Become a leader in digital health to better track, manage, and improve value-based care that enables a patient-centered experience.

In today’s world, the healthcare industry is rapidly evolving. Adapting to these changes can be a challenge. Businesses need to ensure and sustain the quality of service despite the problems of managing rising costs, availability of labor force, and handling an influx of customer data.

We at Pointwest understand your challenges. We can be your invaluable and dependable partner in delivering excellent patient care. We can give you that edge in pharmacovigilance, pharmacy benefits management, and clinical trials with our arsenal of services and solutions that we can customize to fit your organization’s needs.

Our Offerings

Custom solutions and services based on your needs.

With our expertise in providing digitally enabled healthcare BPO services, we can help your organization experience business transformation through technology to help you simplify the task of serving your customers better. Click each box to learn more..

Healthcare Solutions
and Services

CLINICAL TRIALS

We push healthcare forward by making clinical trials and medical research more accessible and effective using scalable skilled resources, end-to-end service capabilities, enhanced pharma production workflows, quality platforms, systems & customized solutions. We offer the following services:

  • Clinical Trial Management Services
  • Data Management
  • Site Management
    • CRA Services
    • Investigator Voice Support
    • Data Redaction
    • Remote SDV
  • Quality Management
  • Study Monitoring
  • Post Market Surveillance
  • Provision of Platforms & Platform Services
  • CTMS, EDC, IWRS, ePRO
  • eCRF Configuration and Testing
  • Data Management Services
  • Platform application support and helpdesk

PHARMACOVIGILANCE

We put a premium on patient safety! Our pharmacovigilance services can assist you with risk assessments that meet the needs of pre- and post-marketing surveillance of medicinal products and medical devices. We offer solutions and services for drug safety monitoring by processing safety reports and digesting the findings to comply with the relevant reports to regulatory authorities. We provide the following services:

  • Data Management
  • Medical Information
  • Case Processing
  • Quality Control

Pharmacy Benefits Management

We support Pharmacy benefit managers manage prescription drug benefits on behalf of health insurers, Medicare Part D drug plans, and others by automating processes, control costs, and manage pharmacy benefits programs. We offer the following services:

  • Drug Data Migration
  • Automated Benefit Plan and Clinical QA/Testing
  • Benefit Plan Setup and Enrollment
  • Formulary Management
  • Clinical Rules Integration
  • Drug Coverage
  • Automation and Innovation

REVENUE CYCLE MANAGEMENT

Our revenue cycle services help hospitals, healthcare organizations, physician practices, and health systems increase cash flow by managing denied claims and collecting payments by finding patient payment options. We help manage challenges in the rising healthcare cost and the ever-increasing complexity level of the revenue cycle process. We provide the following services:

  • A/R Processing
  • Medical Coding and Charge Entry
  • Claim Scrubbing and Submission

CLAIMS MANAGEMENT

We offer claims using manual and automated processes to carefully handle your claim and check for errors in coding and billing, pre-adjudicate the claim to make it accurate, file and process the claim, provide electronic eligibility details and claim status and receive denied claims for refiling. We offer the following services:

  • Claims Review
  • Claims Processing
  • Payments

CARE MANAGEMENT

We assist patients with chronic or complicated illnesses or conditions and their support systems in managing multiple health conditions to improve the health outcomes for the patient. We utilize technology and a team of care managers to provide continuing care to patients at home or outside the hospital. We provide the following services:

  • Remote Care Management
  • Patient Reminders

IT Solutions and Services

DIGITAL SERVICES

  • Robotic Process Automation and Hyperautomation
  • Artificial Intelligence and Machine Learning
  • Cloud-based Data and Analytics Services
  • Functional and Automated Testing

PLATFORM AND APPLICATION
MODERNIZATION

  • Legacy Modernization
  • Cloud-Native Application Development
  • Microservices and API Development
  • Agile and DevOps
  • Cloud Migration

OMNI-CHANNEL SOLUTIONS DEVELOPMENT

Provide your solutions seamlessly across various channels to maximize customer interaction and improve their experience. Make your solution available and accessible to your users through the multiple devices they prefer. Learn More.

We can customize solutions and services depending on your business needs.

Let’s talk about it.

HEALTHCARE PRODUCT

Product Banner for iPatientCare

Electronic Medical Records System for
Philippine hospitals and clinics

A US-based EMR system configured to Philippines healthcare settings with integrated modules/features on:

  • Hospital Information System
  • Laboratory Information System
  • Radiology Information System
  • Pharmacy Information System
  • Philhealth E-Claims
  • Patient Portal
  • Telehealth

For details on these services, Contact us

Learn more about iPatientCare

OUR DIGITAL PARTNERS

CLOUD-NATIVE MODERNIZATION

ROBOTIC PROCESS AUTOMATION

TESTING

API MANAGEMENT

Success Stories

Learn how we’ve helped our clients
in healthcare and other industries.

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RPA for Telecommunications: Fast and Accurate Processes: RPA for a Telecommunications Company

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Performance Testing for Brokerage Firms: Quality Beyond Compliance: Performance Testing for a Brokerage Firm

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