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Pointwest at HIMSCON PH 2021

Pointwest joined HIMSCON PH 2021 with the theme, Challenging the Changing Times From Resiliency to Excellence, held on November 10, 11, and 12. Organized by the Healthcare Information Management Association of the Philippines (HIMAP) and co-presented by the Department of Information and Communications Technology (DICT) of the Philippines, this year’s conference highlighted the dynamic play […]

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Pointwest Names Industry Leader, Rey Untal, as new President and CEO

Pointwest is proud to announce and welcome Rey Untal as our new President and CEO. Rey Untal, new Pointwest President and CEO   Prior to joining Pointwest, and in the last four and a half years with the IT & Business Process Association of the Philippines (IBPAP), Rey has served as the voice of the […]

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Document Digitization AI Solution: Pointwest Launches Document Digitization Platform Skriba

Pointwest officially launches Document Digitization Platform Skriba last October 24, 2019, at the Amazon Web Services (AWS) Office in BGC.

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Digital Healthcare Lunch Forum: Pointwest and AWS Re-envision Digital Healthcare

Pointwest and AWS conducted a lunch forum “Re-envisioning Digital Healthcare” held on Wednesday, October 16, 2019, at The Bellevue Manila, Northgate Ave, Alabang, Muntinlupa, Metro Manila.

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Pointwest x Creatio: Elevating Digital Customer Experience – Event Materials

Click here to download the speakers’ presentation materials for “Elevating Digital Customer Experience” by Pointwest and Creatio!

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Pointwest Creates a Fully-Digital Self-Service Member Enrollment Tool for Maxicare

  

MANILA, PHILIPPINES – Pioneer Philippine IT-BPM company Pointwest has fully modernized top Health Maintenance Organization Maxicare’s online services with a fully digital, self-enrollment system that increases the Full-Time Equivalent efficiency.

The new system has fully automated features that will benefit both the client members as well as the Maxicare staff. 

  • Automation for the client member: 
    • Completion of paper forms
    • Visibility of Computation for total premium and co-sharing
  • Automation for the Maxicare Staff:
    • Encoding
    • Individual processing and batch processing of submission
    • Submission and eligibility validation
  • Digital Transformation
    • Digitization of paper forms
    • Verification of contact information
    • Process optimization of dependent submission 
  •  Market Awareness
    • This digital enrolment is now also being offered by the Maxicare team as an addition to Maxicare’s value proposition

Member Enrollment was designed and built with multiple corporate clients in mind, hence, a highly configurable application that gives Maxicare the ability to deploy the system to their client members. Pointwest delivered the first two releases of the tool in just 2-3 months each, in order to match Maxicare’s time-to-market and go-live goals.

To ensure scalability, security, and reliability, different AWS Cloud services were used, including EC2, Load Balancers, RDS, S3, SES, and Code Commit, all to develop the highly configurable application that delivered the releases quickly.

A total of three accounts with the equivalent of 93,904 employee headcount were transitioned to the enrollment tool as of January 2021, more than 81,050 principal members were successfully submitted using the new system with an additional 80,692 dependent records renewed/enrolled. This led to a 31.40% reduction of support tickets received by their internal team.

Efficiency and ease of use of services are key in creating a seamless member experience for client members and their enrollees. In this ongoing pandemic, paper-based documentation and face-to-face engagement slows down the process of enrollment and other detail changes and puts more people at risk of infection. 

Maxicare is an industry pioneer in the field of Health Maintenance Organizations (HMO). The company currently services over 1.5 million members and is affiliated with over 2000 hospitals and a growing number of primary and customer care centers nationwide. The primary vision of the company is to deliver a better healthcare system by providing its members with the ease of use of its services. 

 Personally, I enjoy working with the Pointwest team as the projects are highly collaborative and their recommendations usually produce such a great result.”  Angela Ramos, Maxicare’s Manager for Data Design & Management commented on the smooth collaboration 

In recognition of the contributions of this initiative, the Member Enrollment Tool project won first prize in the Project Achievement Rewards and Recognition of the Equicom Group of Companies. This initiative with Maxicare has been a partnership built on a shared vision of growth and modernization. 

Joaquin Arambulo, President & CEO of Pointwest said of this collaboration: Taking your customer’s perspective leads to superior customer service and can differentiate you in the marketplace.  But you need to design the right offerings in the first place, and execute on them flawlessly. I believe that the joint Maxicare and Pointwest Team has achieved this.  Congratulations on the launch of Member Enrollment Tool!”

 

About Pointwest

Founded in 2003, Pointwest engages, empowers, and enables businesses by providing best-in-class digital transformation, information technology, and business process management services. We work with clients around the world –  Global 2000, Asian conglomerates, governments, and leading start-ups and SMBs in the financial services, insurance, healthcare, telecommunications, retail, and other industries.

Pointwest’s customer-centric offerings are developed, implemented, and supported by our global operations delivery centers in the Philippines and the United States. Our digital solutions include Intelligent OCR, Robotics Process Automation, Artificial Intelligence, Machine Learning, Hyper-automation, Application Development, Support & Maintenance, Test Automation, and Consulting.

 

For inquiries, contact us at ask@pointwest.com.ph

+632 8814 1100 (Trunkline) +1 (888) 210-9078 (US Toll-Free)

 

 

Pointwest, with AWS, Implemented EDC’s Machine Learning Modernization Framework

Energy Development Corporation (EDC) is a generation company that has been pioneering sustainability with clean, renewable, reliable, and affordable energy through geothermal sources. As an early adopter of Cloud technology, it aims to use digital technologies such as Cloud and Machine Learning (ML) best practices to ensure easy use of ML models. One use case […]

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Skriba: How Using Artificial Intelligence Can Help Perform Everyday Tasks

The rush to adapt to the Next Normal was one of the biggest challenges that confronted the business world as early as the initial outbreak of the Covid19 global pandemic. The Black Swan ushered a new age of innovation as it forced companies to pivot how to get their work done.   Skriba, the smart […]

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A Pointwester in the US: A Pointwester’s Roots

Most uprooted trees don’t survive.

When a tree is uprooted, its roots often break. Some think uprooted trees can simply be replanted, but that’s not the case. When the roots break, the tree finds it difficult to absorb nutrients and water from the soil. Also, as the roots anchor the weight of the tree’s trunk and branches, a tree with broken roots may not be able to stand upright. And if the tree’s replanted in a new place, it’s not certain whether it can adapt to its new environment. 

7 Reasons Why You Should Modernize Your Systems

In today’s fast-evolving technological landscape, staying relevant and offering impeccable services to customers demands that businesses keep pace with innovation. Adapting to change not only mitigates the risk of becoming obsolete but also positions a company for success in a dynamic market. The imperative to modernize arises from the pressing need to align legacy systems […]

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How the Pointwest UX Team Curates User Experience: The Pointwest UX Design Process

Want to learn more about the Pointwest UX Design Process? Click here!

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